FAQ:
Styx & Bones Store
1. Questions about products, orders, and more:
1.1 If I have a question, how can I contact Styx and Bones?
Got a question? We are here for you! You can fill out a form, which can be found under the “Contact Us” tab or email us at styxandbones.cmc@gmail.com. For forms and emails, please allow up to 72 hours for someone to respond to you.
1.2 When will my order ship?
Due to the custom nature of Styx and Bones Store, orders can take upwards of 15 business days to process before shipment. This is subject to change during the holiday season! Once your order ships, you will receive an email with the tracking information. If you are ever worried about your order, please feel free to send a form or email styxandbones.cmc@gmail.com with your order number for further information.
1.3 Do you ship internationally?
Yes! We ship worldwide!
1.4 I got an email that my order was shipped. How long will it take for me to receive it?
Once USPS receives your order, domestic shipping can take up to 10 days, and international using FedEx can take upwards of 15 business days or more, depending on the season! If it has been longer than that, please feel free to contact us or your local post office.
2. Is something wrong with your order? Refunds, Returns, and Reshipment:
If you are missing an item from your order, please reach out and let us know immediately (see below)!
Please email styxandbones.cmc@gmail.com. At this time, we cannot add any extra items to the original orders. If you need to update your shipping address, shoot us an email! If we have not shipped it out, we will change your address, no sweat! If the order has already been shipped out, the customer must get in touch with us (see section 5).
2.1 CANCEL AN ORDER:
If you need to cancel your order, you can do so within 24 hours of your purchase for a full refund on the original payment method. If orders are not canceled within 24 hours - a refund will be forfeited. We do not give out store credit.
2.1 RETURNS:
Due to the custom nature of the orders, we do not accept returns.
2.2 DAMAGED / MISSING ITEMS:
If your order is damaged, or product(s) is/are missing, please email Styx and Bones at styxandbones.cmc@gmail.com immediately (within 5 days of the package marked delivered) and include:
Your order number (ex: 1234)
Photos of the damaged items, including the box. If you have videos, please feel free to include those as well.
And include a description of the damaged product.
Styx and Bones will file the claim for you, but you must have all the items above to do so. If it is outside the 5 days, or you file the claim independently, there is nothing Styx and Bones can do. If you are outside the US, email Styx and Bones with the abovementioned items so we can file a claim.
2.3 STOLEN PACKAGES OR ITEMS:
Styx and Bones is not responsible for stolen packages or items once the order has left our shop. If the order is marked as delivered but is missing, the customer needs to email styxandbones.cmc@gmail.com immediately (see above). Styx and Bones will file a claim for your order so we can have the carrier open up an investigation. If your claim is accepted, Styx and Bones will reach out to discuss the next steps, such as reshipping the item(s).
2.4 RESHIPPING:
We do not refund or reship missing or stolen packages marked as delivered by the carrier unless the above section is met. Items will be reshipped on a case-by-case basis. If Styx and Bones is at fault for a missing item in your order, Styx and Bones will cover shipping. Customers with damaged, lost, or stolen items will be responsible for a reshipment fee.
Once you email Styx and Bones, someone will contact you concerning your order. If we have the item in stock, we will re-ship it for you. Styx and Bones will email the customer the shipping amount. The customer must PayPal the total amount to crystalmoonclarity@gmail.com within 24 hours of receiving the new shipping cost. If the customer does not pay within this window, they forfeit the reshipment. Once you have submitted the payment, please email styxandbones.cmc@gmail.com with a screenshot of the payment.
The order will be shipped out when the email documenting payment is received. It is the customer's responsibility to respond to the original email within 72 hrs. If the date has passed, no contact has been made with Styx and Bones, or the procedure mentioned above was not completed on time, Styx and Bones is not responsible.
2.5 Wrong Address or Return to Sender
If you notice that you entered the wrong shipping address at checkout, don't hesitate to contact us via a form or email us at styxandbones.cmc@gmail.com. We will update it for you as long as it hasn’t been shipped out. If it has been shipped out, the customer is responsible for contacting and working out a reshipment process, which may include a reshipping fee.
If you don’t receive your order and it is sent back to Styx and Bones Store, the customer is responsible for reaching out to Styx and Bones and paying for the order to be re-shipped. Styx and Bones will hold the package for a week. If customers do not reach out concerning their missing or returned order, the customer forfeits their package. We recommend customers stay on top of their tracking information. Please let us know if you do not receive one in your email!
3. For International Orders
We, of course, ship worldwide, but for those outside the US, please note the following:
Styx and Bones is not responsible for customs fees that may come from your order.
Styx and Bones is not responsible for paying VAT tax or any other fees upon delivery of your order.
Please be aware of your country’s customs rules. If you need anything from our end, the customer must alert Styx and Bones when they place an order. If the item has already been shipped, Styx and Bones can do nothing.
For those wanting to purchase a service (reading, research, etc.), Styx and Bones recommend placing two orders to separate the two so that you are not responsible for customs/tax on a digital product. If you place an order with both on it, email us, and we will contact you!
4. Allergies & Sensitivities
If you have an allergy or sensitivity, please contact us through a form or email us at styxandbones.cmc@gmail.com. In the form/ email, please alert us to any allergies/ sensitivities, such as herbs, oils, and scents. We are happy to remove herbs and scents to fit your needs. Our herbs do get cross-contaminated with other herbs in our workspace! We can omit any of these herbs from any of our products that you purchase if you inform us of your allergies after you place an order. Please allow for an extra 15 days of processing for the custom change. This is subject to availability.
For reference, the base of our elixirs is coconut oil, and the base of perfumed oils is sunflower oil.
For mystery boxes, we cannot omit scents in candles at this time. For elixirs and oils, please reach out, and we will see what we can do, but it is subject to availability.
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Styx & Bones Readings & Research
Are readings live? If not, how will I receive it?
Many of the readings are not live except for Temple Library Study with Dr. K. You do not need to show up anywhere. They are done through a Pre-Recorded private YouTube link that will be sent to the email you used during checkout. Please understand that your reading will be completed within 15 business days of the original booking date.
Cancelation, Refunds, and More:
Payment for readings is due in full at the time of booking.
If you need to cancel your reading for any reason, email crystalmoonclarity@gmail.com within 24 hours of your purchase. Otherwise, you will be charged for the full service.
Due to the custom nature of these readings, there are no refunds or returns after they have been completed and sent to the client.
Can anyone buy them?
Anyone over 18 can get a reading done by Chelsea or Tenn. Styx and Bones does not read for minors.