Styx & Bones Store

When will my order ship?

Due to the custom nature of Styx and Bones Store, orders can take upwards of 15 business days to process. This is subject to change during the holiday season! Once your order ships, you will receive an email with the tracking information. If you are ever worried about your order, please feel free to send a form or email styxandbones.cmc@gmail.com with your order number for further information.

I got my email that my order was shipped. How long will it take for me to receive it?

Once your order is received by USPS, domestic shipping can take up to 7 days, and international can take upwards of 15 business days or more, depending on the season! If it has been longer than that, please feel free to reach out to us or to your local post office.

Do you ship internationally?

Yes! We ship worldwide!

Is something wrong with your order? Refunds, Returns, and Reshipment:

If you are missing an item from your order, please reach out and let us know immediately (see below)!

Please email styxandbones.cmc@gmail.com. At this time, we cannot add any extra items to the original orders. If you need to update your shipping address, shoot us an email!

CANCEL AN ORDER:

If you need to cancel your order, you can do so within 24 hours of your purchase for a full refund on the original payment method. If orders are not canceled within 24 hours - a refund will be forfeited. We do not give out store credit.

RETURNS:

Due to the custom nature of the orders, we do not accept returns.

DAMAGED / MISSING ITEMS:

If your order is damaged, or product(s) is/are missing, please email Styx and Bones at styxandbones.cmc@gmail.com immediately (within 5 days of the package marked delivered) and include:

• Your order number (ex: 1234)

• Photos of the damaged items, including the box.

• And include a description of the damaged product.

For both domestic and international customers, you must alert your local USPS or postal service of the damaged package/ goods. Styx and Bones will file the claim for you, but you must have all the items above to do so. If it is outside of the 5 days, we can do nothing. If you are outside of the US, you need to alert your postal service and email Styx and Bones with the aforementioned items so we can file a claim.

For domestic claims, please follow this link: https://www.usps.com/help/claims.htm

STOLEN PACKAGES OR ITEMS:

Styx and Bones is not responsible for stolen packages or items once the order has left our shop. If the order is marked as delivered but is missing, the customer needs to email styxandbones.cmc@gmail.com immediately (see above). The customer will then need to file a claim with USPS as all packages are insured, but please make us aware of the situation prior. Please email styxandbones.cmc@gmail.com once your claim has been approved for discussions of re-shipping the items.

RESHIPPING:

We do not refund or reship missing or stolen packages that have been marked as delivered by the carrier, and you will need to file a missing mail claim with the mail carrier (see above). Items will be reshipped on a case-by-case basis. If Styx and Bones is at fault for a missing item in your order, Styx and Bones will cover shipping. Customers with damaged, lost, or stolen items will be responsible for a reshipment fee. If the date has passed, no contact has been made with Styx and Bones, or the procedure mentioned above was not completed on time through the USPS, Styx and Bones is not responsible.

Wrong Address or Return to Sender

If you notice that you entered the wrong shipping address in at check out please reach out to us via a form or email us at styxandbones.cmc@gmail.com. We will update it for you as long as it hasn’t been shipped out. If it has been shipped out, the customer is responsible for getting in touch and working out a reshipment process, which may include a reshipping fee.

If you don’t receive your order and it is sent back to Styx and Bones Store, the customer is responsible for paying for the order to be re-shipped. If customers do not reach out concerning their missing or returned order, the customer forfeits their package.

For International Orders

We, of course, ship worldwide, but for those outside the US, please note the following:

• Styx and Bones is not responsible for customs fees that may come from your order.

• Styx and Bones is not responsible for paying VAT tax or any other fees upon delivery of your order.

• For those wanting to purchase a service (reading, research, etc.), Styx and Bones recommend placing two orders to separate the two so that you are not responsible for customs/tax on a digital product. If you happen to place an order with both on it, shoot us an email and we will be in touch!

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Styx & Bones Readings

Are readings live? If not, how will I receive it?

Many of the readings are not live except for Temple Library Study with Dr. K. You do not need to show up anywhere. They are done through a Pre-Recorded private YouTube link that will be sent to the email you used during checkout. Please understand that your reading will be completed within 14 business days of the original booking date.

Cancelation, Refunds, and More:

Payment for readings is due in full at the time of booking.

If you need to cancel your reading for any reason, email crystalmoonclarity@gmail.com within 24 hours of your purchase. Otherwise, you will be charged for the full service.

Due to the custom nature of these readings, there are no refunds or returns after they have been completed and sent to the client.

Can anyone buy them?

Anyone over 18 can get a reading done by Chelsea or Tenn. Styx and Bones does not read for minors.